Frequently Asked Questions
General Information
What is Medixync and how will it benefit my practice?
Medixync is a comprehensive electronic healthcare record (EHR) system designed to streamline your clinical workflows, enhance patient data management, and improve the overall efficiency of your practice. Benefits include faster patient data retrieval, reduced paperwork, improved decision-making support, enhanced collaboration with other providers, and stronger data security.
How long does the implementation process for Medixync typically take?
Implementation timelines vary depending on the size of your practice and the complexity of data migration. Our team provides a structured onboarding process, including initial setup, and comprehensive training. A typical implementation for a solo or small group practice can range from a few weeks to one month.
What kind of training and support will be provided for my staff and me?
Medixync offers extensive training programs, including on-site sessions, virtual webinars, and detailed user manuals. Our dedicated support team is available via phone, email, and chat to assist with any technical issues or usage questions, ensuring a smooth transition and ongoing optimal use.
What kind of training and support will be provided for my staff and me?
Medixync offers extensive training programs, including on-site sessions, virtual webinars, and detailed user manuals. Our dedicated support team is available via phone, email, and chat to assist with any technical issues or usage questions, ensuring a smooth transition and ongoing optimal use.
Clinical Workflow & Features
How will Medixync streamline my patient consultations and documentation?
Medixync features customizable templates for various specialties and encounter types, smart text, and dictation integration to speed up documentation. It provides quick access to a patient's full medical history, lab results, imaging, and medication lists, allowing for more informed and efficient consultations.
Are there features to help with appointment scheduling and patient reminders?
Yes, Medixync offers an integrated scheduling module for efficient appointment booking and management.
Can I easily access patient records remotely or on mobile devices?
Yes, Medixync is a cloud-based system accessible from any internet-enabled device (desktop, laptop, tablet, smartphone). This allows you to securely access patient records and manage your practice whether you are in your clinic, at home, or on the go.
Data Privacy & Security
How does Medixync ensure compliance with the Data Privacy Act of 2012 (RA 10173)?
Medixync prioritizes data privacy and is fully compliant with the Philippine Data Privacy Act of 2012. We implement stringent technical, organizational, and physical security measures, including:
- Encryption: All patient data is encrypted in transit and at rest.
- Access Controls: Role-based access ensures only authorized personnel can view specific data.
- Audit Trails: Comprehensive logging tracks all access and modifications to patient records.
- Regular Security Audits: We conduct routine security assessments and updates.
- Consent Management: Features support obtaining and managing patient consent for data processing and sharing as per DPA requirements.
Who owns the patient data stored in Medixync?
As the healthcare provider (Personal Information Controller under DPA), you retain ownership and control over your patient's data. Medixync acts as the Personal Information Processor, securely hosting and managing the data on your behalf, in strict adherence to our service agreement and DPA regulations.
What measures are in place to prevent data breaches and unauthorized access?
Beyond DPA compliance, we employ industry best practices such as multi-factor authentication (MFA), intrusion detection systems, regular vulnerability scanning, secure data centers, and comprehensive disaster recovery plans to safeguard your patient data against threats.
How does Medixync handle data backups and recovery?
Your patient data is continuously backed up to secure, redundant servers. In the event of an unforeseen incident, our robust disaster recovery protocols ensure quick restoration of your data, minimizing downtime and protecting against data loss.
Billing & Practice Management
Does Medixync offer billing and claims management features?
Yes, Medixync can include integrated billing modules to streamline your invoicing, claims generation, and financial reporting, reducing administrative burden and improving revenue cycle management.
Can Medixync generate reports for practice performance and clinical insights?
Medixync provides robust reporting and analytics tools, allowing you to generate reports on patient demographics, common diagnoses, prescription patterns, practice productivity, and financial performance. These insights can aid in strategic planning and quality improvement initiatives.